Terms & conditions

ELIZPARIS is the online store of Star Creations India, and in these terms “we”, “us” and “our” mean Star Creations India. These terms apply to your use of the ELIZPARIS virtual boutique and to every order you place through it. By browsing the showroom, adding items to your bag or placing an order, you accept them. If you do not accept them, please do not use the store.

You must be able to enter a legally binding contract to place an order. If you are under the age of majority, you may use the store only with the involvement of a parent or guardian, who accepts these terms on your behalf.

Please read these terms alongside our privacy policy, shipping and returns policy and disclaimer. Together they form the agreement between us.

Every item on this store is sold to you by Star Creations India, trading as ELIZPARIS. We do not operate as a marketplace, and nothing on this site should be taken as an offer by any other party.

• Seller: Star Creations India, trading as ELIZPARIS
• Place of business: SCO 47, Second Floor, Omaxe World Street, Sector 79, Faridabad, Haryana, India - 121004
• Email: sachin@starcreationsindia.com

Our full contact details are in clause 22, and the registered particulars of the selling entity, including its GSTIN, appear on the tax invoice issued with your order.

Our collection is presented inside an interactive three-dimensional showroom. Garments are displayed on mannequins and racks rendered in real time, and on product photography.

The showroom needs a browser with WebGL support and a reasonably current device. Performance varies with your hardware, and on low-memory devices some elements are simplified or omitted so that the store remains usable. We do not guarantee that the showroom will be uninterrupted, error-free, or available at any particular moment, and we may take it down for maintenance.

If the showroom will not run on your device, the same products can be browsed and purchased through our standard product pages.

A 3D rendering is a representation of a garment, not a photograph of the one you will receive. It will differ in drape, texture and finish.

Colour is especially unreliable on a screen: what you see depends on your display, its calibration and colour profile, your operating system, and the lighting in the rendered scene. Two people on two devices will not see the same shade.

Sizes follow the measurements published on each product page. Descriptive terms such as “regular fit” or “oversized” are guidance, not a promise of how a garment will fit a particular body. Garments are measured flat and small manufacturing variations are normal.

Where a rendering, a photograph and the written specification differ, the written specification and measurements on the product page take precedence. If colour or exact dimensions are critical to your purchase, please contact us before ordering.

The try-on tool uses your device camera to place a watch on your wrist on screen. Your browser will ask for camera permission first, and you can refuse or withdraw it at any time in your browser settings — the rest of the store works normally without it.

Camera frames are processed on your own device. ELIZPARIS does not receive, transmit, store or retain any image, video or measurement from the try-on.

The tool downloads its hand-tracking model files from a third-party content delivery network. As with any file your browser fetches from another provider, that provider can observe your IP address and basic request information at the moment the tool loads. That request is separate from anything ELIZPARIS receives, and is described further in our privacy policy.

The try-on is a visual aid for placement and style. It does not measure your wrist, and the on-screen size should not be used to choose a strap or case size — use the dimensions published on the product page.

All prices are shown in Indian Rupees. The price that applies to your order is the price confirmed at checkout, which our server recalculates from our own catalogue at the moment you order. A price displayed in your browser is never the price charged.

We take care over pricing, but errors occur. Where an item is listed at an obviously incorrect price, we may decline or cancel the order before dispatch and refund you in full rather than honour the error. We will tell you if we do.

We may change prices at any time. A change never affects an order we have already accepted.

Goods and Services Tax is charged at the statutory rate applicable to the particular goods, on the date of your order. Rates differ between product categories and can change, so we do not quote a single rate here.

The tax actually applied to your order is itemised on the bill before you pay, and again on your tax invoice. Tax is calculated on the value of the goods after any discount has been applied.

Volume discounts apply automatically, based on your order subtotal before tax and before any delivery charge:

• 5% on subtotals from ₹1,000 up to (but not including) ₹2,500
• 10% on subtotals from ₹2,500 up to (but not including) ₹5,000
• 15% on subtotals from ₹5,000 and above

Only one automatic tier applies to an order — the one your subtotal falls into. Subtotals below the first tier receive no automatic discount.

A valid coupon code may be applied in addition to an automatic discount. Where both apply, the coupon percentage is calculated on the amount remaining after the automatic discount has been deducted, not on the original subtotal. Some coupons carry a minimum order value, a maximum discount amount, an expiry or a usage limit; where they do, those conditions are applied at checkout and the reason is shown if a code is refused.

Coupons have no cash value, cannot be exchanged for cash, and cannot be applied to an order that has already been placed. We may withdraw or vary a promotion at any time, which never affects an order already accepted.

The order of calculation is: subtotal, then automatic discount, then coupon, then tax on the discounted goods value, then any delivery charge. Every one of these lines is itemised before you pay.

Delivery is free on orders with a subtotal of ₹999 or more. Below that, a flat delivery charge of ₹79 applies.

The threshold is assessed on your subtotal before discounts are applied. This is deliberate and in your favour: using a coupon can never push you back below the threshold and reintroduce a delivery charge you had already earned your way past.

The delivery charge, where one applies, is added after tax on the goods and is shown as a separate line on your bill.

Placing an order is an offer by you to buy. Our acknowledgement of your order — the confirmation screen and any automated email — records that we have received it. It is not yet our acceptance.

A contract comes into existence only when we confirm that your order has been accepted for dispatch. Until then, no contract exists between us for that order.

Products shown in the store are not a guarantee of availability, and stock is not reserved until an order is accepted.

Payment is taken at checkout through our payment partners. Card, UPI, net-banking and wallet payments are handled by Razorpay, and some orders complete on Shopify’s hosted checkout.

Your payment credentials are entered on the payment provider’s own page and are handled by them. ELIZPARIS does not receive or store your card number, CVV, UPI PIN or bank login credentials. We receive confirmation of whether a payment succeeded, together with a reference for it, which is what appears in your order record.

Each provider processes your payment under its own terms and privacy policy.

An order is treated as paid only once the payment provider confirms the payment to us. If a payment is later reversed, charged back or found to be fraudulent, we may hold dispatch while we look into it and will contact you. Where a genuine payment has simply failed to settle, we will tell you and give you the opportunity to pay again rather than cancel without notice.

By you. You may cancel free of charge at any time before your order is dispatched. Contact us with your order number and we will refund you in full. Once an order has been dispatched it cannot be cancelled, and the returns process in clause 14 applies instead.

By us. We may decline or cancel an order before dispatch where:

• the item is out of stock or can no longer be supplied;
• the item was listed at an obviously incorrect price or description;
• we cannot deliver to the address given, or the address is incomplete and we cannot reach you to correct it;
• payment has not been confirmed to us; or
• we have reasonable grounds to suspect fraudulent, unlawful or abusive use of the store.

Where we cancel an order you have already paid for, we refund it in full to the original payment method. We will tell you why. Cancelling an order does not by itself entitle us to retain any part of your payment.

We deliver to serviceable postal codes across India. We do not currently ship internationally. If we cannot deliver to your postal code, we will tell you and refund the order in full.

Orders are shipped through established third-party courier partners. The carrier handling your parcel is named in the tracking details we send once it is on its way.

• Dispatch: within 2 working days of payment confirmation
• Estimated delivery, metro cities: 3–5 working days from dispatch
• Estimated delivery, rest of India: 5–8 working days from dispatch

Working days exclude Sundays and public holidays. Orders placed after 2:00 pm are treated as received the following working day.

Delivery timelines are estimates, not guaranteed delivery dates, unless we have expressly agreed a guaranteed date with you in writing. We are not responsible for delays caused by the courier, weather, public holidays, strikes, civil disruption, or other events outside our reasonable control — though we will help you trace a delayed parcel and will keep you informed.

Delivery address. Orders are shipped to the address you give at checkout, so please check it carefully. We can change a delivery address only before dispatch, and only if you contact us in time for us to act on it. Once a parcel has been handed to the courier we cannot redirect it, and a parcel returned to us because the address was wrong or nobody was available may be subject to a redelivery charge.

If a parcel is recorded as delivered but you have not received it, tell us as soon as possible and we will raise it with the courier.

Return window. You may request a return within 7 days of delivery. Requests made after 7 days cannot be accepted except where the item is damaged, faulty or incorrect, which is covered separately below.

Condition. To be eligible, an item must be returned:

• unworn, unwashed and unaltered;
• free from marks, stains, odours, pet hair and damage;
• with all original tags still attached; and
• in its original packaging, with any accessories or free items included.

Items that come back outside this condition may be refused, or refunded in part, and we will contact you before doing either.

Items that cannot be returned. For reasons of hygiene and because they cannot be resold, we are unable to accept returns of:

• innerwear, loungewear sold as innerwear, socks and hosiery;
• items made to order, altered, personalised or customised for you;
• items bought in a clearance or final-sale event, where this is stated on the product page at the time of purchase;
• free gifts and promotional items; and
• gift cards and store credit, which cannot be returned or exchanged for cash.

Where an item is non-returnable, we say so on its product page before you buy. This does not affect your rights if the item turns out to be damaged, faulty or not what you ordered.

Exchanges. We offer one size exchange per item, within the same 7-day window, subject to the replacement size being in stock. Exchanges are for a different size of the same product; to change to a different product, please return the item and place a new order. Where the size you want is unavailable, we will process a refund instead so you are not left waiting.

Return shipping. We arrange a free reverse pickup wherever our courier partners service your postal code. Where reverse pickup is not available, send the item back by a trackable service and we will reimburse the actual postage up to ₹150 on production of the receipt. If the return is because the item was damaged, faulty or incorrect, return shipping is free to you in all cases and no cap applies.

How to start a return. Contact us with your order number and, where relevant, a photograph of the item. Please wait for our confirmation before sending anything back — an unannounced return may not reach the right place and we cannot take responsibility for it in transit.

Damaged, faulty or incorrect items. If something arrives damaged or faulty, or is not what you ordered, tell us within 48 hours of delivery with photographs. We will arrange a replacement or a full refund at no cost to you, including return shipping. This is in addition to your rights under the Consumer Protection Act, 2019, which we do not limit.

Refunds. Approved refunds are made to the original payment method. We cannot refund to a different card, account or wallet.

• Inspection: we check a returned item within 2 working days of receiving it and tell you the outcome.
• Refund initiated: within 3 working days of approving the return.
• Money in your account: typically 5–7 working days after we initiate it. That final step sits with your bank or card issuer and is outside our control.
• Tax is refunded in proportion to the amount refunded, and a credit note is issued against the original invoice.
• Delivery charges are refunded in full where the return is our fault — a damaged, faulty or incorrect item, or an order we cancel. On a change-of-mind return, the original delivery charge is not refunded.
• Where an order-level discount or coupon was applied, the refund reflects the amount you actually paid for the returned item, not its pre-discount price. If returning an item takes your order below the threshold that earned a discount or free delivery, we do not claw back the difference.

If a refund has not reached you within the stated window, please check with your bank first, then contact us with your order number and we will trace it.

We may issue your GST tax invoice as a private link rather than an attachment. Opening it requires both the link and the phone number on the order, and the number of attempts is limited before the link locks.

Invoice links expire after a period, and we can revoke one at any time — for example if you tell us it has been shared by mistake. If a link has expired, locked or been revoked, contact us and we will reissue it.

Please treat the link as confidential. Anyone who holds it and also knows the phone number on the order can view the invoice, which contains your order details. We are not able to control what happens to a link after you forward it.

We collect and use personal information in order to take payment, deliver your order, issue a tax invoice and provide support. This clause is a summary only and does not itself set out our data practices.

Our privacy policy is the document that governs this. It describes what we collect, the purposes we use it for, who we share it with, how long we keep it, the rights available to you, and how to contact our Grievance Officer. Please read it before ordering.

You may use the store to browse and to buy for your own use. You agree not to:

• access, or attempt to access, any account, administrative area, database or system that is not yours;
• probe, scan or test the security of the store, or attempt to defeat any access control, without our prior written permission;
• place automated or excessive requests on the store, or use bots, scrapers or crawlers in a way that degrades it for others;
• copy, extract, republish or resell our catalogue, product descriptions, photography, 3D models, textures or other assets, whether manually or by automated means;
• place orders fraudulently, impersonate another person, or use a payment instrument you are not authorised to use;
• introduce malicious code, or interfere with the operation of the store or its infrastructure; or
• use the store for any unlawful purpose.

Where we reasonably believe these terms are being breached, we may suspend or restrict access, decline orders, and where appropriate report the matter. We will act proportionately and, where it is reasonable to do so, tell you.

If you believe you have found a security vulnerability, please report it to us at sachin@starcreationsindia.com rather than testing it further.

The ELIZPARIS name and logo, the design and layout of this store, our product photography, product descriptions and editorial copy, and all 3D models, textures, materials, animations and graphics used in the showroom, are owned by us or licensed to us. They are protected by copyright, trade mark and other intellectual property laws.

Access to this store grants you no ownership of, and no licence to, any of it. You may view the store, and you may keep a personal copy of your own order and invoice records. You may not otherwise copy, reproduce, adapt, translate, distribute, publicly display, frame, mirror, or create derivative works from any part of it, and you may not extract or reuse our assets to train, populate or build any other product or service, without our prior written permission.

Trade marks belonging to third parties remain the property of their owners and are used for identification only.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited. In particular, nothing here affects:

• liability for death or personal injury caused by negligence;
• liability for fraud or fraudulent misrepresentation;
• your rights as a consumer under the Consumer Protection Act, 2019 and the rules made under it; or
• any other liability that applicable Indian law does not permit to be excluded.

Subject to that, and to the extent permitted by law, our total liability arising out of or in connection with an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, data or goodwill.

We are not liable for failures caused by events outside our reasonable control, but this does not remove your right to a refund for goods you have paid for and not received.

We may update these terms. The version published on this page at the time you place an order is the version that governs that order, so please read them before ordering. Material changes are reflected in the “last updated” date at the top of this page.

These terms, and any dispute arising out of them or out of an order, are governed by the laws of India.

The courts of competent jurisdiction at the location of our registered office shall have jurisdiction, save that nothing in this clause removes any right you may have as a consumer to bring proceedings before a consumer forum having jurisdiction under the Consumer Protection Act, 2019.

Please contact us first — most issues are resolved quickly and without anything formal.

For orders, deliveries, returns or anything in these terms, write to sachin@starcreationsindia.com. Please quote your order number, which helps us answer you faster.

For complaints or requests relating to your personal data, please use the Grievance Officer details set out in our privacy policy.