Shipping & returns

Delivery is free on orders with a subtotal at or above ₹999. Below that, a flat charge of ₹79 applies.

The charge is calculated on the subtotal before discounts, so applying a coupon never introduces a delivery fee that was not there before it. The exact amount is always shown on the bill before you pay.

We deliver to serviceable postal codes across India. We do not currently ship internationally. If we cannot deliver to your postal code we will tell you and refund the order in full.

• Dispatch — within 2 working days of payment confirmation
• Metro delivery — 3–5 working days from dispatch
• Rest of India — 5–8 working days from dispatch
• Courier partners — established third-party couriers. The carrier handling your parcel is named in the tracking details we send once it is on its way.

These are estimates, not guarantees. We are not responsible for delays caused by the courier, weather, strikes or other events outside our control, though we will help you chase a delayed parcel.

Orders are shipped to the address given at checkout. Please check it carefully — once a parcel has left us we cannot redirect it.

We will send tracking details once your order is dispatched. You can also check an order’s status from the confirmation link you received after payment.

Your GST tax invoice may be issued as a private link. Opening it needs both the link and the phone number on the order, it expires after a period, and it can be revoked — ask us and we will reissue it. See clause 9 of the terms.

You may cancel free of charge at any time before dispatch — contact us at sachin@starcreationsindia.com with your order number and we will refund in full.

Once dispatched, an order cannot be cancelled; the returns process below applies instead.

We may also cancel an order ourselves before dispatch — if an item is out of stock, if it was listed at an obviously wrong price, or if we suspect fraudulent use. Where you have already paid, we refund in full.

Return window: 7 days from delivery. Requests made after 7 days cannot be accepted, except where the item is damaged, faulty or incorrect — see clause 7 below.

Items must come back:

• unworn and unwashed, with no marks, odours or alterations;
• with all original tags attached; and
• in their original packaging.

Not returnable, for reasons of hygiene or because the item cannot be resold:

• innerwear, loungewear sold as innerwear, socks and hosiery;
• items made to order, altered, personalised or customised for you;
• items bought in a clearance or final-sale event, where this is stated on the product page at the time of purchase;
• free gifts and promotional items; and
• gift cards and store credit.

Where an item is non-returnable we say so on its product page before you buy. This does not affect your rights if it turns out to be damaged, faulty or not what you ordered.

Return shipping: we arrange a free reverse pickup wherever our courier partners service your postal code. Where reverse pickup is not available, send the item back by a trackable service and we will reimburse the actual postage up to ₹150 against the receipt. Where the return is because the item was damaged, faulty or incorrect, return shipping is free to you in all cases and no cap applies.

To start a return, write to sachin@starcreationsindia.com with your order number and a photograph of the item. Please do not send anything back before we confirm — an unannounced return may not reach the right place.

We offer one size exchange per item, within the same 7-day window and subject to the replacement size being in stock. Exchanges are for a different size of the same product; to change to a different product, return the item and place a new order. Where the size you want is unavailable, we will process a refund instead so you are not left waiting.

If something arrives damaged, faulty, or is simply not what you ordered, tell us within 48 hours of delivery with photographs. We will arrange a replacement or a full refund at no cost to you, including return shipping.

This is in addition to your rights under the Consumer Protection Act, 2019, which we do not limit.

Refunds are made to the original payment method. We cannot refund to a different card, account or wallet.

• Inspection and approval — we check a returned item within 2 working days of receiving it and tell you the outcome
• Processing — we initiate the refund within 3 working days of approving the return
• Appearing in your account — typically 5–7 working days after that. This final step sits with your bank or card issuer and is outside our control

Delivery charges are refunded in full where the return is our fault — a damaged, faulty or incorrect item, or an order we cancel. On a change-of-mind return the original delivery charge is not refunded. GST is refunded in proportion to the amount refunded, and a credit note is issued against the original invoice.

Where an order-level discount or coupon was applied, the refund reflects what you actually paid for the returned item, not its pre-discount price. If returning an item takes your order below the threshold that earned a discount or free delivery, we do not claw back the difference.

If a refund has not reached you within the window above, contact your bank first, then write to sachin@starcreationsindia.com with your order number and we will trace it.

This policy is published by Star Creations India, trading as ELIZPARIS, of SCO 47, Second Floor, Omaxe World Street, Sector 79, Faridabad, Haryana, India - 121004.

For anything about a delivery, cancellation, return or refund: sachin@starcreationsindia.com. Please quote your order number.

See also our terms and conditions, privacy policy and disclaimer.